DSWD Setting-up Barangay Complaint Desk for 'Pantawid' Program

To address the problems of the members of the Pantawid Pamilya Pilipino Program (4Ps), the Department of Social Welfare and Development (DSWD) region 2 has mandated all Municipal Advisory Councils (MACs) to establish Barangay Complaint Desk in every Pantawid area.

Maricel Asejo, information officer, said since the implementation of 4Ps, they have been receiving several complaints related to the program and the practices of the beneficiaries.

“The establishment of the complaint desk will facilitate immediate action on every complaint lodge by the beneficiaries and will ensure that all concerns of the beneficiaries will be heard and given due action,” Asejo said.

She also said that one of the developments in the implementation of the program is the empowerment of all beneficiaries and to develop good  ties among family recipients.

She said most of the complaints they received include gender -related issues like those of husbands dominating their wives.

“We are into gender sensitivity and equality promotions in the community,” Asejo said.

Aside from this, she also mentioned the involvement of some beneficiaries to vices like gambling and  family conflicts. "These are examples of  cases brought to the attention of the advisory council," she added.

The complaint desk is composed of member-representatives from the Municipal Local Government Office, Municipal Social Welfare and Development, Punong Barangay, Municipal Link and the Parent Leader. (PIA)