To address the problems of the
members of the Pantawid Pamilya Pilipino Program (4Ps), the Department of
Social Welfare and Development (DSWD) region 2 has mandated all Municipal
Advisory Councils (MACs) to establish Barangay Complaint Desk in every Pantawid
area.
Maricel Asejo, information officer,
said since the implementation of 4Ps, they have been receiving several
complaints related to the program and the practices of the beneficiaries.
“The establishment of the complaint
desk will facilitate immediate action on every complaint lodge by the
beneficiaries and will ensure that all concerns of the beneficiaries will be
heard and given due action,” Asejo said.
She also said that one of the
developments in the implementation of the program is the empowerment of all
beneficiaries and to develop good ties among family recipients.
She said most of the complaints they
received include gender -related issues like those of husbands dominating their
wives.
“We are into gender sensitivity and
equality promotions in the community,” Asejo said.
Aside from this, she also mentioned
the involvement of some beneficiaries to vices like gambling and family
conflicts. "These are examples of cases brought to the attention of
the advisory council," she added.
